“Uber Owns Almost No Physical Infrastructure And Has An Unremarkable App”

In his WSJ column about Silicon Valley’s newest wave, Christopher Mims points out something I mentioned in an earlier post: Uber’s trollish tactics with journalists and competitors is nothing new in Silicon Valley. That doesn’t make it less disturbing but provides context. Another thing Mims wisely asserts is that Uber is incentivized to play rough because there’s nothing remarkable about its intellectual property. An excerpt:

“Uber owns almost no physical infrastructure and has an unremarkable app that is little different from those of a half dozen competitors. And yet it might soon reach $10 billion a year in revenue, according to a slide deck recently published by Business Insider in what feels like a successful attempt to change the subject.

Internal documents from Uber published by Business Insider, and later confirmed to Business Insider by Uber, outline the company’s criteria for hiring. They include traits like ‘fierceness,’ which Uber defines as ‘do whatever it takes to make Uber a success.’

Here’s what it takes to make Uber a success, apparently: Enter new markets without asking regulators for permission, then build enough of a customer base to make classifying the service as a traditional taxi company politically expensive for regulators. Tell investors who want to put their money in the company that they are banned from investing in its competitors. Aggressively recruit drivers from competitors, while also interfering with those drivers’ ability to make a living by ordering and canceling rides. Collect information on all Uber rides and users in a ‘God View’ dashboard that is accessible to Uber’s salaried employees and was, at least until last year, displayed by Uber’s marketing staff at launch parties.

Yet Uber is thriving.”

Tags: