Michael Scherer

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A follow-up post to the earlier one about Time‘s Michael Scherer seemingly being contacted by a telemarketing robot that was programmed to deceive him and deny being A.I. It may have not been a robot but a human telemarketer trying to hide a foreign accent by choosing pre-recorded answers. Alexis C. Madrigal of the Atlantic did a nice job in (perhaps) unraveling the mystery. From his article:

“The theory I heard — and keep in mind it is just a hypothesis to explain a perplexing situation — goes like this:

Samantha West is a human being who understands English but who is responding with a soundboard of different pre-recorded messages. So a human parses the English being spoken and plays a message from Samantha West. It is IVR, but the semantic intelligence is being provided by a human. You could call it a cyborg system. Or perhaps an automaton in that 18th-century sense.

If you’re reading this, you must be wondering: WHY?!?!

Well, while Americans accept customer service and technical help from people with non-American accents, they do not take well to telemarketing calls from non-Americans. The response rates for outbound marketing via call center are apparently abysmal.

So, Samantha West, could be the rather strange solution to this set of circumstances and technical capabilities.”

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George Dvorsky of iO9 has a fascinating post about a telemarketing robot programmed to lie and deceive. An excerpt:

“Recently, Time Washington Bureau Chief Michael Scherer received a phone call from an apparently bright and engaging woman asking him if he wanted a deal on his health insurance. But he soon got the feeling something wasn’t quite right.

After asking the telemarketer point blank if she was a real person or a computer-operated robot, she chuckled charmingly and insisted she was real. Looking to press the issue, Scherer asked her a series of questions, which she promptly failed. Such as, ‘What vegetable is found in tomato soup?’ To which she responded by saying she didn’t understand the question. When asked what day of the week it was yesterday, she complained of a bad connection (ah, the oldest trick in the book).”

 

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Our society has gone from one that is verbally driven to one that is defined by algorithms, and politics is no exception. There was a time when Newt Gingrich and his ilk felt they could control the power if they could control the language. But it doesn’t work anymore. Data is king now. The opening of “Inside the Secret World Of the Data Crunchers Who Helped Obama Win,” by Michael Scherer at Time:

“In late spring, the backroom number crunchers who powered Barack Obama’s campaign to victory noticed that George Clooney had an almost gravitational tug on West Coast females ages 40 to 49. The women were far and away the single demographic group most likely to hand over cash, for a chance to dine in Hollywood with Clooney — and Obama.

So as they did with all the other data collected, stored and analyzed in the two-year drive for re-election, Obama’s top campaign aides decided to put this insight to use. They sought out an East Coast celebrity who had similar appeal among the same demographic, aiming to replicate the millions of dollars produced by the Clooney contest. ‘We were blessed with an overflowing menu of options, but we chose Sarah Jessica Parker,’ explains a senior campaign adviser. And so the next Dinner with Barack contest was born: a chance to eat at Parker’s West Village brownstone.

For the general public, there was no way to know that the idea for the Parker contest had come from a data-mining discovery about some supporters: affection for contests, small dinners and celebrity. But from the beginning, campaign manager Jim Messina had promised a totally different, metric-driven kind of campaign in which politics was the goal but political instincts might not be the means. ‘We are going to measure every single thing in this campaign,’ he said after taking the job. He hired an analytics department five times as large as that of the 2008 operation, with an official ‘chief scientist’ for the Chicago headquarters named Rayid Ghani, who in a previous life crunched huge data sets to, among other things, maximize the efficiency of supermarket sales promotions.

Exactly what that team of dozens of data crunchers was doing, however, was a closely held secret. ‘They are our nuclear codes,’ campaign spokesman Ben LaBolt would say when asked about the efforts. Around the office, data-mining experiments were given mysterious code names such as Narwhal and Dreamcatcher. The team even worked at a remove from the rest of the campaign staff, setting up shop in a windowless room at the north end of the vast headquarters office. The ‘scientists’ created regular briefings on their work for the President and top aides in the White House’s Roosevelt Room, but public details were in short supply as the campaign guarded what it believed to be its biggest institutional advantage over Mitt Romney’s campaign: its data.”

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