Bobbie Johnson

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America has a love-hate relationship with Uber, wanting what it offers even if it knows the company is ethically challenged, a Walmart on wheels. (Or perhaps the love-hate relationship is really with ourselves for being addicted to something that we know hurts others.) In “How to Get Away with Uber,” a terribly titled Matter piece, Bobbie Johnson tries to locate the source of our visceral discomfort with the leading ridesharer, thinking it may lie in the unblinkingly brutal nature of its business model–capitalism boiled down to its purest form–and the uncharted path that lies ahead. An excerpt:

“[Uber CEO] Travis Kalanick certainly knows who his heroes are. He rejects the Amazon comparison, but he’s made no secret of his admiration for Bezos (who was, in fact, an early Uber investor), or his envy of Amazon’s relentless march from a mere supplier of services to a business that maintains a choke hold on modern life (Amazon was, in fact, almost called Relentless.com). ‘Amazon was just books and then some CDs, and then they’re like, you know what, let’s do frickin’ ladders,’ Kalanick told Wired earlier this year. ‘We feel like we’re still realizing what the potential is… We don’t know yet where that stops.’

Amazon — more than any other company, more than Google, more than Facebook, more than Apple — taps into what people desire in a terrifyingly primal way: We want a thing, fast and preferably cheap. Not much else matters. We know Amazon’s not a nice company, and that the people who work there are treated poorly. We don’t always like it, but there is absolutely, definitively, nothing we will do to stop it. We are happily addicted.

That same feeling is there with Uber, except one thing: We know where Amazon has ended up, more or less, but we don’t know where Uber’s going to stop. Maybe, for Uber, it doesn’t stop at all. For Kalanick and his team, the means are the end. There is no greater mission. There is only hunger.

Raw, pure, unbridled ambition is an uncomfortable thing to look at. It’s not that it’s ugly, necessarily. It’s just brutally, shockingly honest. Uber does not pretend to have a glorious philosophy—it wants to make transport easy, but there is no aspiration as lofty as ‘organize the world’s information’ or ‘make the world more open and connected.’ And perhaps that’s the way it should be. After all, would it be more offensive if Uber had a mission beyond itself? It certainly feels like less of a betrayal to know that it just wants to be as big, as powerful, as necessary, as it can be.”

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