Considering that predictive searching is within reach of our fingertips at all times, and Amazon’s warehouses are data-rich operations, I assumed the “anticipatory ordering” was already a highly developed thing–that the company moved products around the country (and the world) based on prognostications made by previous ordering patterns. But apparently it’s only the newest thing, and it may ultimately go a very aggressive step further than I thought it would. From Kwame Opam at the Verge:
“Drawing on its massive store of customer data, Amazon plans on shipping you items it thinks you’ll like before you click the purchase button. The company today gained a new patent for ‘anticipatory shipping,’ a system that allows Amazon to send items to shipping hubs in areas where it believes said item will sell well. This new scheme will potentially cut delivery times down, and put the online vendor ahead of its real-world counterparts.
Amazon plans to box and ship products it expects customers to buy preemptively, based on previous searches and purchases, wish lists, and how long the user’s cursor hovers over an item online. The company may even go so far as to load products onto trucks and have them ‘speculatively shipped to a physical address’ without having a full addressee. Such a scenario might lead to unwanted deliveries and even returns, but Amazon seems willing to take the hit.”
Tags: Kwame Opam