Marissa Mayer

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Like Pittsburgh, Yahoo needed to downsize. Whether it’s steel or silicon, dotage comes for all, re-scaling required. But the search giant in steep decline doubled down, trying to regain its Web 1.0 glory by hiring Marissa Mayer away from Google in 2012 to be its new CEO. For two years, she’s shuttered profitable properties and hatched haute ones that can’t pay their way, made questionable acquisitions and some terrible hires. The company, separated from its pre-Mayer acquisition of a large chunk of Alibaba, is nearly valueless. While Google wants to be everything, Yahoo still doesn’t know what it wants to be (search? content? mobile?). Mayer hopes for more time to pull a Jobs, but her job security is on the wane. From Nicholas Carlson’s brutally frank New York Time Magazine article about the beleaguered company:

Mayer’s largest management problem, however, related to the start-up culture she had tried to instill. Early on, she banned working from home. This policy affected only 164 employees, but it was initiated months after she constructed an elaborate nursery in her office suite so that her son, Macallister, and his nanny could accompany her to work each day. Mayer also favored a system of quarterly performance reviews, or Q.P.R.s, that required every Yahoo employee, on every team, be ranked from 1 to 5. The system was meant to encourage hard work and weed out underperformers, but it soon produced the exact opposite. Because only so many 4s and 5s could be allotted, talented people no longer wanted to work together; strategic goals were sacrificed, as employees did not want to change projects and leave themselves open to a lower score.

One of the uglier parts of the process was a series of quarterly ‘calibration meetings,’ in which managers would gather with their bosses and review all the employees under their supervision. In practice, the managers would use these meetings to conjure reasons that certain staff members should get negative reviews. Sometimes the reason would be political or superficial. Mayer herself attended calibration meetings where these kinds of arbitrary judgments occurred. The senior executives who reported to Mayer would join her in a meeting at Phish Food and hold up spreadsheets of names and ratings. During the revamping of Yahoo Mail, for instance, Kathy Savitt, the C.M.O., noted that Vivek Sharma was bothering her. ‘He just annoys me,’ she said during the meeting. ‘I don’t want to be around him.’ Sharma’s rating was reduced. Shortly after Yahoo Mail went live, he departed for Disney. (Savitt disputes this account.)

As concerns with Q.P.R.s escalated, employees asked if an entire F.Y.I. could be devoted to anonymous questions on the topic. One November afternoon, Mayer took the stage at URL’s as hundreds of Yahoo employees packed the cafeteria. Mayer explained that she had sifted through the various questions on the internal network, but she wanted to begin instead with something else. Mayer composed herself and began reading from a book, Bobbie Had a Nickel, about a little boy who gets a nickel and considers all the ways he can spend it.

‘Bobbie had a nickel all his very own,’ Mayer read. ‘Should he buy some candy or an ice cream cone?’

Mayer paused to show everyone the illustrations of a little boy in red hair and blue shorts choosing between ice cream and candy. ‘Should he buy a bubble pipe?’ she continued. ‘Or a boat of wood?’ At the end of the book, Bobby decides to spend his nickel on a carousel ride. Mayer would later explain that the book symbolized how much she valued her roving experiences thus far at Yahoo. But few in the room seemed to understand the connection. By the time she closed the book, URL’s had gone completely silent.”

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