Joel Rosenkrantz

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We’ve been able to feed millions of images into social networks for “free,” armies of servers our seeming supplicants, but with facial-recognition software coming of age, the bill is nearly due. Will the surprising acceptance of surveillance online translate to the physical world? From Paul Rubens at the BBC:

“Imagine walking into a shop you’ve never been in before, to be greeted by name by a sales assistant you don’t know.

If you’re David Beckham or Lily Allen you may be used to this type of VIP treatment, but if your fame is more limited, or even non-existent then you might find this attention rather disconcerting.

Despite this, thanks to facial recognition software you don’t need to be a celebrity for sales assistants to know your name the moment you enter a shop.

That’s because companies such as Japanese technology giant NEC and FaceFirst, a California-based company, offer systems that use cameras placed at the entrances to shops to identify people as they come in.

If your face fits

When important existing or potential customers are spotted, a text message can be sent to appropriate sales staff to ensure they provide personal attention.

‘Someone could approach you and give you a cappuccino when you arrive, and then show you the things they think you will be interested in buying,’ says Joel Rosenkrantz, FaceFirst’s chief executive.

Before a system such as FaceFirst’s can be put into operation, it has to be loaded up with photos. So an obvious question to ask is where would they come from?”

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