Jennifer Warren

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After VictrolaHut, RadioShack is the most perplexing American company still in business. Named after an outdated technology and offering none of the advantages of other brick-and-mortar stores let alone online outlets, its stock currently trades for 94 cents, which is about three dollars too high. I wish those folks well, but really! From Sarah Halzack’s Washington Post article about the chain (sort of) trying to reinvent itself:

“The company is pitching the remodeled stores as ‘interactive,’ a word that seems ubiquitous these days as many brick-and-mortar retailers try to create a unique experience in their shops to help ward off online competitors. At the outpost on Seventh Street NW in the District’s bustling Gallery Place neighborhood, the company has added a sleek headphone demonstration station where customers can try out gear from brands such as Beats by Dr. Dre and Skullcandy. A ‘speaker wall’ allows customers to sample many of the speakers sold in the store by controlling them from an iPad. Gadgets such as the iPhone and iPad are displayed so customers can play with them, a set-up that marks a change from before, when the shop only showed printed renderings of what the devices looked like when taken out of the box.

‘It’s really just all about improving the customer experience and delivering on their expectations for us as a brand,’ said Jennifer Warren, RadioShack’s chief marketing officer.

Although these additions might mark a step forward for RadioShack, the ability to test gadgets has long been available at competitors such as Apple and Best Buy. Also, RadioShack plans to remodel only 100 stores by the end of the year — a small fraction of its 4,000 locations.

‘They’re right now effectively catching up to what others have done,’ said Will Frohnhoefer, an equity research analyst at BTIG.”

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