Harry McCracken

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I was an early adopter of Gmail in 2004, back when you still couldn’t create accounts at will but had to get a code sent to your cellphone to complete the sign-up process. I still remember the disquiet I felt the first time ads seemed to be targeting me based on keywords in my messages. A decade later, I’m pretty much sick of the service, “free” though it is. It’s such clutter now, with so many of my emails filtered into the wrong folders and numerous “great offers” sent to me that I don’t want. I need to switch to an email that’s stripped down and simplified.

From Harry McCracken’s new Time article, “How Gmail Happened“:

“The first true landmark service to emerge from Google since its search engine debuted in 1998, Gmail didn’t just blow away Hotmail and Yahoo Mail, the dominant free webmail services of the day. With its vast storage, zippy interface, instant search and other advanced features, it may have been the first major cloud-based app that was capable of replacing conventional PC software, not just complementing it.

Even the things about Gmail that ticked off some people presaged the web to come: Its scanning of messages to find keywords that could be used for advertising purposes kicked off a conversation about online privacy that continues on to this day.

Within Google, Gmail was also regarded as a huge, improbable deal. It was in the works for nearly three years before it reached consumers; during that time, skeptical Googlers ripped into the concept on multiple grounds, from the technical to the philosophical. It’s not hard to envision an alternate universe in which the effort fell apart along the way, or at least resulted in something a whole lot less interesting.

‘It was a pretty big moment for the Internet,’ says Georges Harik, who was responsible for most of Google’s new products when Gmail was hatched. (The company called such efforts ‘Googlettes’ at the time.) ‘Taking something that hadn’t been worked on for years but was central, and fixing it.'”

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Well, Time‘s cover story, Can Google Solve Death?, overpromises just a little, doesn’t it? I mean, Google hasn’t even been able to solve social media. The article doesn’t provide much insight into its ostensible premise, that with the launch of Calico, a life-extension outfit, Google aims to, yes, defeat mortality, through information-rich analysis. But the piece by Harry McCracken and Lev Grossman works because of its shadow premise.

The real story, not necessarily a new one but well-stated here, is that Google is a deeply strange company–which is not necessarily a bad thing. It’s not like Microsoft, which rode its primary product (software) to great wealth, occasionally dabbling (unsuccessfully) in sectors it had already lost (Slate for online content, Bing for search, Zune for digital-music players). Facebook seems to be much more like Microsoft in its mission purity, whereas Google wants to cut a broader path.

No, the template for the search giant is the golden age of Bell Labs. Of course, Google hasn’t had nearly the success yet that AT&T’s R&D lab did. But it only has to hit in a couple of areas (e.g., driverless-car software leading a fleet of autonomous taxis) to begin to diversify itself into a seemingly endless future. Ultimately, it’s own life is the one Google is really trying to extend. 

From the article (which is paywalled):

“Most of the firm’s wildest ideas are dreamed up at Google X, which functions something like Google’s fantastical subconscious. It’s a secretive research arm headquartered a three-minute ride from the main Googleplex on one of the company’s 1,000-plus brightly colored bikes. While Page tends to the entire business as CEO, Brin now devotes much of his attention to X, which he runs in partnership with scientist and entrepreneur Astro Teller. Teller’s title–just to underline the operation’s stratospheric aspirations–is ‘Captain of Moonshots.’ (Teller changed his name from Eric to Astro, a reference to the AstroTurf-like buzz cut he sported in high school.) Except for his long hair, beard and mustache, he’s a dead ringer for his paternal grandfather, physicist Edward Teller, the father of the hydrogen bomb.

According to Teller, Google X’s moon shots have three things in common: a significant problem for the world that needs solving, a potential solution and the possibility of breakthrough technology making all the difference. (Making money comes later.) Even a proposed project that meets all these criteria probably won’t make the cut. ‘Sergey and I being pretty excited about it is a necessary but not sufficient condition,’ Teller explains. ‘Depending on what it is, it might require consulting experts, it might require building prototypes, sometimes even forming a temporary team to see where it goes and then saying to the team, ‘It is your goal to kill this idea as fast as possible.’’

Four big Google X efforts are public knowledge. There’s Google Glass, the augmented-reality spectacles that pack a camera and a tiny Web-connected screen you can peek at out of the corner of your right eye and control with your voice and gestures. Makani Power–a startup that the company invested in and then bought outright in May–puts energy-generating wind turbines on flying wings that are tethered to the ground but circle 1,000 ft. in the air. Project Loon aims to deliver Internet access to remote areas of the planet by beaming it wirelessly from 39-ft.-tall helium balloons hovering 12 miles in the sky. Though Calico is a Google X–style long shot, it will be a separate entity from Teller’s shop.

But if you had to pick a Google X moon shot with the most plausible chance of permanently reshaping the way we live, it would be the self-driving automobiles.”

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