Benjamin Naddaff-Hafrey

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The technocratic office space has some of its roots in Fascist Italy, in the work of Italo Balbo, though Mussolini’s Air Minister wasn’t overly concerned like Google and Facebook are now with swallowing up employees’ lives by smothering them with amenities (though he did have coffee delivered to their desks via pneumatic tubes!). He just wanted the “trains” to run on time.

For lot of workers in today’s Gig Economy, the office has disappeared, the software serving as invisible middleman. The inverse of that reality is the sprawling technological wonderlands that are campuses from Apple to Zappos (which actually tried to reinvent downtown Las Vegas), with their amazing perks and services aimed to make managers and engineers feel not just at home but happy, incentivizing them to remain chained, if virtually, to their desks. 

In a smart Aeon essay, Benjamin Naddaff-Hafrey traces the history of today’s all-inclusive technological “paradises,” isolationist attempts at utopias in a time of economic uncertainty and fear of terrorism, to yesteryear’s enclosed company towns and college campuses.

An excerpt:

Google boasts more than 2 million job applicants a year. National media hailed its office plans as a ‘glass utopia’. There are hosts of articles for businesspeople on how to make their offices more like Google’s workplace. A 2015 CNNMoney survey of business students around the world showed Google as their most desired employer. Its campus is a cultural symbol of that desirability.

The specifics of Google’s proposed Mountain View office are unprecedented, but the scope of the campus is part of an emerging trend across the tech world. Alongside Google’s neighbourhood is a recent Facebook open office on their campus that, as the largest open office in the world, parallels the platform’s massive online community. Both offices seem modest next to the ambitious and fraught effort of Tony Hsieh, CEO of the online fashion retailer Zappos, to revitalise the downtown Las Vegas area around Zappos’ office in the old City Hall.

Such offices symbolise not just the future of work in the public mind, but also a new, utopian age with aspirations beyond the workplace. The dream is a place at once comfortable and entrepreneurial, where personal growth aligns with profit growth, and where work looks like play.

Yet though these tech campuses seem unprecedented, they echo movements of the past. In an era of civic wariness and economic fragility, the ‘total’ office heralds the rise of a new technocracy. In a time when terrorism from abroad provokes our fears, this heavily-planned workplace harks back to the isolationist values of the academic campus and even the social planning of the company town. As physical offices, they’re exceptional places to work – but while we increasingly uphold these places as utopic models for community, we make questionable assumptions about the best version of our shared life and values.•

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