“Virtual Assistants Will Have Enormous Power”

Richard Waters’ new Financial Times piece anticipates a landscape of powerful digital assistants which don’t only respond to our thoughts but also do the thinking for us, making choices based on…who knows? What’s objectively best for us? Who “bribes” the next-level Siris to win our business? There’s plenty of room for abuse should apps no longer stand alone and erstwhile human decisions become disappeared into the 0s and 1s. The opening:

How smart do you want your smartphone to be? In designing Cortana, the voice-activated “virtual assistant” built into its mobile software, Microsoft is betting that most people are not yet ready to hand too much control of their lives to an artificial brain.

A soft-voiced presence with a slightly sassy attitude drawn from a video game character, Cortana is quite capable of reading your email to see if you have a flight coming up, then using the information to tell you when it is time to leave for the airport.

But Microsoft will not let “her” take the liberty. Instead, the system asks permission, like a discreet human assistant who does not want to assume too much — a step that also helps to confirm the software is on the right track in anticipating your wishes.

“At the moment it’s progressive intelligence, not autonomous intelligence,” says Marcus Ash, group program manager for Cortana, which is enabled on phones with the Windows operating system, including Microsoft’s Lumia devices. People do not want to be surprised by how much their phones are starting to take over, he says: “We made an explicit decision to be a little less ‘magical’ and a little more transparent.”

Niceties like this could soon be a thing of the past. The race is on between some of the biggest tech companies to come up with omniscient guides capable of filtering the complex digital world .

Like the browser wars of the 1990s, the outcome will help to set the balance of power in the next phase of the internet. By channelling attention and making decisions on behalf of their users, virtual assistants will have enormous power to make or break many other businesses. Many companies — from carmakers to entertainment concerns — aim to develop voice-powered assistants of their own to keep their customers loyal. But the future may belong instead to a handful of all-knowing assistants, much as Google’s search engine managed to suck in so many of the world’s queries on the web.

Though it has not reached the point of mass adoption yet, the potential of this new form of artificial intelligence has all the tech companies scrambling.•

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